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ORDER STAGES FOR CUSTOM PC ORDERS

We will send you an email showing the stage of your Custom PC System each time it moves to the next stage.
If you are not receiving our emails please check your spam settings.

STAGE ONE - PROCESSING

Your order has been received however no action has yet been taken to verify the order details.
Security & Stock Verification Checks will take place during this stage.
Your Order has been verified and the security of the payment card has been checked.
The Average time for this stage is between 1 & 2 Days excluding Weekends & Holidays.
During busy periods the timeframe of this stage can increase considerably

STAGE TWO - PRE BUILD STAGE

Components has been allocated and a build time slot has been booked.
The build technician will veriffy compatibility for all components prior to build commencing
The time an orders stays at this stage is related to the availability of components to complete the build.
The Average time for this stage is 2-3 Days excluding Weekends & Holidays
During busy periods the timeframe of this stage can increase considerably

STAGE THREE - BUILD STAGE

Your Custom PC is now under construction and is on the technicians workbench.
At this stage the pc is assembled , tested and the software is installed.
The Average time for this stage is 3-5 Days and Excludes Weekends & Holidays

STAGE FOUR - FINAL BUILD STAGE

Your Custom PC is now tested using "Passmark" Burn in Software for a period of 24 to 72 Hours.
If your pc fails this test it is returned to the "Build Stage". We do this to verify the intregrity and
quality of each pc system we build
The Average time for this stage is 1 to 3 Days and Includes Weekends & Holidays.

If a Build Fails During this Stage it will be sent back to the build stage . If this happens you will
receive an email showing "Build Stage" . This delay can add 24 to 72 hours to the dispatch time.

 

STAGE FIVE - COMPLETE (DISPATCH)

Your custom pc has completed its burn in and has beed passed by our Quality Control Manager.
The pc is now dispatched with www.FASTWAY.ie on their next day service. We will send an email
to confirm dispatch . On the morning of the delivery day FASTWAY.ie will send an SMS text to the mobile
number on the order to confirm a delivery windows during the day of delivery.
The Average time for this stage is 1 to 2 Days

THESE ARE AVERAGE TIMES ONLY 
This information is based on our average times across our entire range . The Complexity of some builds can increase the time from Order to Dispatch. We endeavour to have all custom pcs built and dispatched within 10 working days from date of order. Not all orders will have emails sent from the different stages . This is because the email system to send these emails is manual and on occasions the stage may be completed on a non working day . Our technical staff may be working on bank holidays and weekends but our administration staff may not be working . This is the main reason why an email from the stages would not be sent . If you need information or assistance please email or open a support ticket at our Help Desk

ORDER STAGES FOR COMPONENT ORDERS

We will send you an email showing the stage of your componet or acccessory order each time it moves to the next stage.
If you are not receiving our emails please check your spam settings.

STAGE ONE - PENDING

Your order has been received however no action has yet been taken to verify the order details.
Security & Stock Verification Checks will take place during this stage.
The Average time for this stage is 1 to 2 Days.

STAGE TWO - STOCK ALLOCATED

Your Order has been verified and the security of the payment card has been checked.
Stock has been allocated and held pending completion of your order.
The time an orders stays at this stage is related to the availability of stock.
If an item on your order is non stock or special order it will be ordered into our facility.
The Average time for this stage is 1-5 Days.

STAGE THREE - PRE SHIP

Your order has been picked , sorted and is ready to be packed . The order components SKUs will be verified to ensure no errors.
Your order is packed in a secure packing room with 4 digital cameras recording to ensure no errors or short shipments.
If there are any errors witt SKUs or missing parts we will remedy during this time and contact you is necessary.
This is an important stage with many steps and an order may stay at this stage for an extended time so please be patient.
The Average time for completion of this stage is 1 to 3 Days

STAGE THREE - DISPATCH

Your order has been packed and is now ready for delivery . The order will be released to
FASTWAY.ie on their next day service. We will send you an email to confirm dispatch and email tracking Information.
FASTWAY.ie will send you an SMS message to the mobile number on the order the morning or delivery
to confirm a delivery windows during the day of delivery.
The Average time for completion of this stage is 1 to 2 Days

THESE ARE AVERAGE TIMES ONLY

This information is based on our average processing times for component & accessory orders. Component & Accessory Orders are Processed Monday to Friday Only . Orders Placed during the weekend or on Public Holidays are not processed until the next working day. Orders placed after 2.30PM may not be processed until the next day.  The Average time from placing the order to receipt of the order is 5 to 10 Working Days. All Orders are dispatched with FASTWAY.ie